FUDGE wants you to be happy and sure about your purchase and our aim is to make it as easy as possible. We are certain you will LOVE your purchase but in the off chance there may be something you need to change about your order we accept free exchanges through our online portal, click through below to process your request.
This Returns Policy ("Policy") applies to all purchases made on www.fudgegifts.com.au
FUDGE offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect if you are not satisfied with your order.
2. Returns and Refunds
FUDGE may, at their sole discretion, provide a refund on the return of full priced Products within 14 days of receipt of the Products by you, where the Product packaging is unopened and remains in a saleable condition. This means the Products must be unused, unworn, unwashed and in the original undamaged packaging with the original tags. To request a refund please:
- Complete the returns process online at https://returns.fudgegifts.com.au/
- Mail to FUDGE Returns Department, Unit 13, 137-145 Rooks Road, Nunawading Victoria 3131
You acknowledge and agree that you are required to pay a $10 shipping & handling fee and any associated fees with any refund pursuant to this clause. If your return is not accepted by FUDGE, you will be responsible to pay for all shipping costs involved in returning the Product to you. Refunds will be made by way of the original payment method.
3. Exchanges - Clothing
FUDGE may, and their sole discretion, exchange an item of clothing within 14 days. The Product must remain in a saleable condition. This means the Product must be unused, unworn, unwashed and in the original undamaged packaging with the original tags. To request an exchange:
- Complete the exchanges process at https://returns.fudgegifts.com.au/
- mail to FUDGE Returns Department, Unit 13, 137-145 Rooks Road, Nunawading Victoria 3131
You acknowledge and agree that you are required to pay a $10 return shipping fee and any associated fees with any exchange pursuant to this clause. If your exchange is not accepted by FUDGE, you will be required to pay for all shipping costs involved in returning the Product to you.
4. Sale items and other Exclusions
All items purchased on sale are non-refundable and cannot be exchanged. Please keep this in mind when making a purchase. For hygiene reasons, intimates and swimwear may not be exchanged and cannot be returned.
Notwithstanding the other provisions of this Policy, FUDGE may refuse to provide an exchange or refund for a Product purchased by you if:
- You misused the said product in a way which caused the problem.
- You knew or were made aware of the problem(s) with the product or service before you purchased it.
- Any other exceptions apply under the Australian Consumer Law.
5. Customer Responsibility
If returning or exchanging a Product, it is your responsibility to ensure safe delivery. Title in the Goods remains with you until it is safely delivered to FUDGE. FUDGE does not accept any responsibility for Products returned to the incorrect address or return and exchange Products damaged in transit. Items that are damaged, lost or returned without authorisation will not be accepted.
6. Damaged and Faulty Items
FUDGE's Products come with guarantees that cannot be excluded under the Australian Consumer Law. If the Product you have received is faulty or damaged, please e-mail firstname.lastname@example.org with your proof of purchase, an outline of the fault or damage, photographs and any other relevant information. FUDGE will contact you within 3 business days to follow up your request.
In the event that an item is lost or damaged in the course of the Delivery Services, FUDGE asks that you:
- contact Australia Post directly to request a refund or to claim on any insurance options available; and
- contact FUDGE by sending an email to email@example.com outlining in what way the Products were damaged in transit so that FUDGE is able to determine if Australia Post should be removed from the purchase services.
In order to make a Warranty Claim during the Warranty Period, please e-mail firstname.lastname@example.org with your proof of purchase, an outline of the fault or damage, photographs and any other relevant information. FUDGE will contact you within 3 business days to follow up your request.
Where the Warranty Claim is accepted then FUDGE will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or remanufactured equivalent during the Warranty Period at no charge to you for parts or labour.
The Warranty does not apply to any appearance of the supplied Products nor to any supplied Products where the exterior of which has been damaged or defaced, which has been subjected to misuse, abnormal service or handling, or which has been altered or modified in design or construction.
In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
We aim to process any requests for repairs, replacements or refunds within 3 days of receipt.
8. Contact Us
If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: email@example.com.